FAQ

Do you have a store or showroom?

We have a Melbourne showroom available for our corporate / made to order clients. You can make an appointment to visit our Melbourne Showroom 9am – 5.30am. After hours appointments can also be arranged. Call 1300 416 718.

We are not hosting or participating in onsite showings during the COVID-19 national emergency. You can purchase samples online, and return within 14 days for a refund. We encourage phone conferences, zooms in the meantime to understand your needs. Please book a call here 

If your requirements are eligible, we can then go ahead and arrange on site showings.

What are your business hours?

9.00am – 5.30pm Monday to Friday.

Like a lot of businesses, we’re online (almost) 24/7 and work remotely after hours so that we can be flexible with your needs. If you receive an email from us outside your normal business hours, we don’t expect a reply until you’re back in. Likewise, please don’t expect a response to your email outside of our business hours. Most of our team are not online after hours.

What is the minimum order?

All online stock is available with a minimum of 1.

All curated straps have a minimum of 20 (dye charges for own colour apply)

All custom design products are designed using our templates and fabrics, and these can vary from 200 – 500.

Can I get something custom made to my measurements?

Sorry, we’re not a made to measure business.

Our products are based on Australian standard sizes  : 6 – 18 and XS – 3XL .

Can you copy a style that I’ve seen elsewhere?

We’ll never copy anyone else’s design, so please don’t ask us to, as rejection may offend. We can work from your mood boards, Pinterest boards or your branding aesthetic to be able to design something unique for you.

Do you have other styles that are not available online?

We have a library of samples and designs in our melbourne showroom that we can share with you on request -Providing your needs meet our MOQ.  Or, we’ll often share our development styles on our social platforms – so follow us to keep in the loop.

Do you stock other uniform brands?

We’re not a distributor for any other clothing or uniform brands, we only stock products that we have designed and produced.

We do have t-shirt packages available, minimum order 20 with logos, or 10 with under minimum surcharges.

We do style with other reputable, ethical brands where applicable to the brief.

Do you do logo branding?

Yes, we do. We can offer you a free quote to manage the logo branding process for you – straight to your door. We brand our own styles, the service is not available for styles purchased elsewhere. Minimums apply. All logo artwork must be supplied in correct format, or additional charges will apply for our designers to adjust.

Do you ship internationally?

Yes, we can ship to UK, Ireland, NZ and Canada via our online store. For other countries, please send an email to hello@theuniformstylist.com.au for a quote.

Do you have a catalogue?

Yes, we do. 

You can download your copy here

We are updating our products regularly, so please always check the online store, SHOP WITH US section for the latest available styles.

 

Do you provide free samples?

Samples can be purchased online and returned within 14 days for a full refund if you change your mind. Samples need to be returned with packaging and in a condition for re-sale. Once you have approved your samples, and wish to go ahead with a bulk order, the bulk order cannot be refunded unless deemed faulty. We cannot refund for change of mind once your samples have been approved. In some cases, we can exchange sizes for you.

Sample set up charges for made to order styles are not refundable, however they may be eligible for a rebate for orders over 1000 items.

What is your returns/ change policy?

Refunds and exchanges can be arranged within 14 days, please have a read over the policy for more info here: Refunds/Returns

What is the cost of delivery?

Delivery charges in Australia are $12 flat rate per order. However for orders over $300, delivery is  FREE. Delivery charges for international orders are based on weight, so please check the delivery rates as shown online, or contact us for a quote. hello@theuniformstylist.com.au