RETURNS POLICY

The Uniform Stylist policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us.  See below for our Change of mind policy,

If your product/s is not of acceptable quality, is not fit for its purpose, is different from its description, is different from its online representation or sample, then you may be eligible for a refund, exchange or discount of the product (if you choose to keep it).

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.

Our quality control team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person to be processed, in accordance with the process detailed below. If the product is deemed faulty, we will reimburse delivery charges.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return for a change of mind, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please email hello@theuniformstylist.com.au prior to returning your items within 14 days, or your return may not be processed.

You will be issued an approval number to include in your parcel. Please include a copy of your order, receipt or an email from our team that includes your order number. Our returns department will respond to your query within 24 – 48 hours, Monday – Friday.

Returned items that have been worn (other than a 5 minute try on for size) will not be eligible for refund.

Masks that have been worn, cannot be refunded.

Bulk orders that have been purchased either as a custom order, a pre-order or an online order AFTER a sample/ initial order has already been approved cannot be refunded.  Please choose carefully once your sample order has been received.

Please discuss with your account manager for store credit on compassionate grounds (eg pandemic, hardship). 

Change of mind – Samples

We know it can be hard to choose the right items online and we want to make sure you’re completely happy with your purchasing experience with The Uniform Stylist. So we’ve made the process of returning anything that’s not right for you as simple as possible. You can choose to return or exchange your sample/s within 14 days by emailing hello@theuniformstylist.com.au with your reason and we will issue a return code. Returning samples less than 5 items please post to the below address : 

The Uniform Stylist

ATT : Returns (insert code here)

7/ 17 – 19 Pyne St

Caulfield, Vic 3162
Australia

We simply ask that:

  1. Items are unworn and unused
  2. Items are in the original packaging (which needs to be in original condition)
  3. You retain or print your receipt or confirmation email for proof of purchase. 
  4. We will never ask you to return any tissue wrap/ stickers/ gift cards or free items at any time. Even if you return your purchase.

Essentially – we still need to be able to sell your returned goods to someone else. So we suggest you open packaging and try on the products with care. Please note that we do have a list of excluded merchandise that we cannot accept change of mind returns on.

Face Masks

Mask Liners – open packs

Logo branded Merchandise

Sale items

If more than 14 days have passed since you received your items (as signed by someone at your establishment), we can no longe refund your items. However we can apply a store credit / exchange.

See our full returns policy for more details.

Returns by mail

We’ve made returning by post as easy as possible so that we can manage your return efficiently. Please contact our Customer Service team between Monday – Friday, 9 – 5.30pm and someone will give you further instructions on how to go about your specific return query.

The process is straight forward:

  • Our Customer Service team will process your query and issue you a code, and let you know where to send your items. Phone : 1300 416 718 or send an email to hello@theuniformstylist.com.au. 
  • Please do not send any items to either location without an APPROVAL CODE.
  • When we receive your items, they’re inspected by our team and your exchange/refund is processed within 7 – 14 business days.
  • If there are any issues with your return (for example, they don’t meet the criteria above), we’ll let you know asap.  Otherwise, please expect the return notification within the time frame advised.

Faulty or damaged items

If your item is faulty, damaged, or incorrect (not what you ordered), please contact our Customer Service team on 1300 416 718 who will resolve the issue as quickly as possible! Please allow 24 – 48 hours for a response during our business hours (Monday – Friday, 9.00 am – 5.30-pm). We aren’t able to process returns outside of office hours.

For more details on our Returns and Exchanges please see our full Returns Policy

The Uniform Stylist Returns Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations.

VALID RECEIPT

A valid receipt is an online purchase Order Confirmation Email/ Purchase order number. Or, a The Uniform Stylist Tax Receipt issued by HQ.  

CONSUMER GUARANTEES

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. However the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).

Where you believe an item is faulty, it may be necessary for us to send your merchandise to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major fault with the item, you may choose a refund, exchange or repair. If the fault is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.

Where an item is damaged through misuse or abnormal use, or after a period of 3 months wear, The Uniform Stylist cannot provide a refund, exchange or repair, whether the fault is identified by The Uniform Stylist, the manufacturer or their service agent.

The Uniform Stylist will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

RETURN TENDER

Refunds will be given using your original payment method. 

 

Additional non-returnable items:

  • Gift cards
  • items that have had logos applied, that are not faulty.
  • sale items or discontinued lines.
  • Face Masks that have been worn
  • Face Mask Liners that have been worn or packs have been open.

To complete your return, we require a receipt or proof of purchase/ your order number.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery
  • Any products returned after wear and or 14 days claimed to be faulty, that are deemed not faulty by our quality control team.
  • Partial refunds to Mask Liner packs for unworn liners
  • Items returned in unsalable condition. A $10 laundry charge will be deducted for dry cleaning if deemed necessary. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we’ve received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)

If you haven’t received a refund within 3 – 5 business days after our notification, please check your bank account once more.

Then contact your credit card company or your bank, it may take some time before your refund is officially posted and we are not able to contact the bank on your behalf.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@theuniformstylist.com.au and we will be happy to look into it. 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Please choose carefully.

Exchanges (if applicable)

We’ll replace items if they are defective, incorrect size or damaged.  If you need to exchange your item for the same style, or wish to try a different style – we can help you and will balance the difference once you have confirmed your preference. Please us an email at hello@theuniformstylist.com.au and we will issue you an exchange code.

We welcome feedback, so please explain to us why you wish to exchange or refund an item so that we can continue to improve our product offer.

Shipping Address 

To return your product, please mail orders

Less than 5 items to : HQ 

The Uniform Stylist

ATT :  Returns (insert code here)

7/ 17 – 19 Pyne St

Caulfield, Vic 3162
Australia

For bulk orders over 5 items to : Warehouse

26 Dougharty Rd

ATT : Returns (insert code here)

West Heidelberg, Vic 3081

Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  We will refund your shipping charges if the products are deemed to be returned due to a fault or error caused by us, or on compassionate grounds.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item so please provide tracking to us, or keep on file yourself.

PRIVACY WHEN MAKING A RETURN

The Uniform Stylist is committed to protecting your privacy.

Please note, when returning merchandise totalling $1,000 or more and requesting a Tax Adjustment Note, your name, address and ABN (if applicable) will be required.

Information collected will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of The Uniform stylist research and analysis. It may be disclosed to state and territory departments upon request, as required by law.

If you wish to access your information held by The Uniform Stylist in relation to returns, please contact The Uniform Stylist Customer Service Centre on 1300 416 718