RETURNS POLICY

The Uniform Stylist policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us.  See below for our Change of mind policy,

If your product/s is not of acceptable quality, is not fit for its purpose, is different from its description, is different from its online representation or sample, then you may be eligible for a refund, exchange or discount of the product (if you choose to keep it).

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Our quality control team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person in-store to be processed, in accordance with the process detailed below. If the product is deemed faulty, we will reimburse delivery charges.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return for a change of mind, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please email info@theuniformstylist.com.au prior to returning your items within 30 days, or your return may not be processed.

The Uniform stylist
ATT: DANNY
158 Murphy St
Richmond, 3121 Vic
Australia

Additional non-returnable items:

  • Gift cards
  • items that have had logos applied, that are not faulty.
  • sale items or discontinued lines.

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
  • Any products that are not faulty.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@theuniformstylist.com.au

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Please choose carefully.

Exchanges (if applicable)

We only replace items if they are defective, wrong size or damaged.  If you need to exchange it for the same item, send us an email at hello@theuniformstylist.com.au and send your item to:  

The Uniform stylist
ATT: DANNY
158 Murphy St
Richmond, 3121 Vic
Australia

Shipping

To return your product, you should mail your product to:

The Uniform Stylist C/- DMC
ATT: DANNY
158 Murphy St
Richmond 3121, Vic
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  We will refund your shipping charges if the products are deemed to be returned due to a fault caused by us.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Change of mind

We know it can be hard to choose the right items online and we want to make sure you’re completely happy with your purchasing experience with The Uniform Stylist. So we’ve made the process of returning anything that’s not right for you as simple as possible. You can choose to return or exchange your item within 30 days by returning products to below address

The Uniform Stylist C/- DMC
ATT: DANNY
158 Murphy St
Richmond 3121, Vic
Australia

We simply ask that:

  1. Items are unworn and unused
  2. Items are in the original packaging (which needs to be in original condition)
  3. You retain your receipt for proof of purchase

Essentially – we still need to be able to sell it to someone else. So we suggest you open packaging and try on the products with care. Please note that we do have a list of excluded merchandise that we cannot accept change of mind returns on. See our full returns policy for more details.

Returns by mail

We’ve made returning by post as easy as possible. Please contact our Customer Service team who will give you further instructions on how to go about your return. The process is fairly straight forward:

  • Our Customer Service team will give you return instructions including where to send your items. Phone : 1300 416 718 or send an email to hello@theuniformstylist.com.au
  • When we receive your items, they’re inspected and then your exchange/refund is processed.
  • If there are any issues with your return (for example, they don’t meet the criteria above), we’ll let you know asap.

We aim to have all mail returns processed within 7 – 14 business days

Faulty or damaged items

If your item is faulty, damaged, or incorrect (not what you ordered), please contact our Customer Service team on 1300 416 718 who will resolve the issue as quickly as possible!

For more details on our Returns and Exchanges please see our full Returns Policy

The Uniform Stylist Returns Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations.

VALID RECEIPT

A valid receipt is an online purchase Order Confirmation Email/ Purchase order number.

CONSUMER GUARANTEES

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. However the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).

Where you believe an item is faulty, it may be necessary for us to send your merchandise to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major fault with the item, you may choose a refund, exchange or repair. If the fault is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.

Where an item is damaged through misuse or abnormal use, The Uniform Stylist cannot provide a refund, exchange or repair, whether the fault is identified by The Uniform Stylist, the manufacturer or their service agent.

The Uniform Stylist will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

RETURN TENDER

Refunds will be given using your original payment method.

PRIVACY WHEN MAKING A RETURN

The Uniform Stylist is committed to protecting your privacy.

Please note, when returning merchandise totalling $1,000 or more and requesting a Tax Adjustment Note, your name, address and ABN (if applicable) will be required.

Information collected will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of The Uniform stylist research and analysis. It may be disclosed to state and territory departments upon request, as required by law.

If you wish to access your information held by The Uniform Stylist in relation to returns, please contact The Uniform Stylist Customer Service Centre on 1300 416 718